Question 1

WANT A QUOTE?

Accepted Answer

Simply fill out our online booking enquiry form.

Question 2

IS DELIVERY INCLUDED IN THE PRICE?

Accepted Answer

We have two options, a pick-up/DIY option or a delivery/install option. (Note we only deliver to Wagga suburbs, for out of town an extra travel fee is applied)

Question 3

HIRE PERIOD

Accepted Answer

For events in council areas party length is 2.5hours, with my arrival being an hour before hand for set up and pack down to commence at the end of party, extra time can be arranged.
For events at home you can either choose the same as above or hire overnight with pick up being the next day. 
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Question 4

DO I NEED TO PAY A BOND?

Accepted Answer

Yes, there is a bond for all hire items. You pay a deposit of $50 or $100 depending on value of items hired which is then held as a bond until goods returned undamaged. (If you are adding catering to picnic this will need to be paid in full at time of confirming numbers 7 days prior to picnic.)

Question 5

HOW DO I CONFIRM AND PAY FOR MY ORDER?

Accepted Answer

You will receive a client information form and invoice once details of picnic confirmed. You can pay this deposit via direct deposit into our bank account or pay by PayID, the remainder can be paid in same way or be paid in cash at collection or delivery.

Question 6

IS THERE A CANCELLATION FEE?

Accepted Answer

Should you wish to cancel for any reason outside 60 days prior to your event, your deposit will be refundable. Any cancellations must be given in writing. Deposits will be forfeited if cancellation is within the 30 days of your event. Bookings cancelled within 7 days of the event date will be charged 100% of the total fee. Cancellation due to Covid-19 - In light of the current circumstances surrounding Covid-19 and Government restrictions that can occur without notice, your deposit will be transferred to another date that is suitable. When it is safe to have your event again. If you choose to cancel and not get a credit with your deposit, the deposit will be forfeited. We are allowing a credit to remain on your account for one year.

Question 7

WET WEATHER

Accepted Answer

We always suggest having a back up plan, be it under cover at the music bowl, at home on a back patio or inside the lounge room or a studio space is available to hire at “The Wellness Co” 46 Johnston St. 
Under no circumstances will we proceed with set up in an unprotected location if wet weather occurs or is likely forecasted. You are free to postpone the event free of further charge on one occasion and one occasion only provided you give 5 days notice. Keep in mind the rescheduled date is subject to availability.

Question 8

PICK UP/DROP OFF TIMES

Accepted Answer

We will arrange this with you at time of booking and confirm with you closer to your event date, depending on my schedule for that week. Generally speaking, we will be there 1-1.5hours before start of party, we are flexible with this and will liase with you to work out a suitable time for both parties the week before your event.

Question 9

FURTHER QUESTIONS?

Accepted Answer

Feel free to contact us on 0433981931 or send us an email at pphwagga@gmail.com (mailto:pphwagga@gmail.com)and we will get back to you as soon as we can, we cant wait to hear from you!

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